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TERMS OF SALE AND SHIPPING

The sale of caviar on the russiancaviar.it site is governed by the following conditions of sale. We reserve the right to vary the conditions of sale of our product at any time.

Any new conditions will be active from the time of publication and will be applied to sales concluded after publication. The sending of the order by the customer has the title of acceptance of the sales conditions in force at that time.

Conclusion of the contract.

The contract will be considered concluded and the purchase order binding, as soon as the customer has confirmed the order and accepts the general conditions of sale.

Prices.

The prices of our caviar are to be considered inclusive of VAT. The prices applied are indicated on the site at the time of checkout. Any taxes and ancillary costs will be indicated in the summary of the order before the final forwarding.

Availability of caviar.

In particular circumstances, Sibiria srls may not be able to guarantee the availability of all the products visible on the site. In this case, it will inform the customer of any unavailability of the product in question. At this point we leave you to choose between proceeding with the modified order without the unavailable products or cancel the order. Naturally the total amount will be related to the final order, or to the goods that will actually be delivered.a.

Shipment.

Shipping costs vary according to destination. Shipping prices can be changed at any time, without notice. Of course, any costs applied are those indicated on the site at the time of the order by the customer and any changes will be applied only to subsequent orders. Delivery is made by national or international express courier in case of shipments outside the Italian territory with maximum transit times of 48 hours from the moment of collection by the courier.e.

Payment methods.

It is possible to choose between the payment options available on the website at the time of the order by the customer. In particular, we accept payments via:
  • Credit card
  • Paypal
  • Bitcoin
The order will be processed within 48 hours after receiving the payment.
Guarantees and Responsibilities.
Sibiria Srls, within the limits of availability as regulated above, guarantees that products equal to those indicated and described on the site will be delivered. Sibirial srls guarantees compliance with all the regulations regarding the conservation of the products until delivery to the indicated destination. The manufacturer's responsibility applies to all products sold. In the case of packaged products, the manufacturer is also responsible for the accuracy of the information on the packaging. The images on the site are provided to the customer to facilitate the recognition of the products; due to variations in the packaging by the manufacturer, the images may not exactly reflect the appearance of the product delivered to the customer.
Right of withdrawal.
As required by current regulations, the customers of www.blackrussiancaviar.com enjoy the money-back guarantee with the possibility of returning the purchased products without any penalty, within 10 working days of receipt, giving appropriate notice. The right of withdrawal is exercised by communicating the refund request by email to the address: assistenza@blackrussiancaviar.com. The e-mail must be followed by written communication by registered letter with acknowledgment of receipt to the following address:
Sibiria Srls
Largo S. Alfonso, 5
00185 Rome RMM)
Italy
The return of the product must take place within 10 working days from receipt of the goods at the address indicated above.
The consumer is required to return the goods within the time limits established by the right of withdrawal to the supplier, bearing only the costs relating to the return of the product.
In case of cancellation of the order, within the times and in the manner provided for by the right of withdrawal, Sibiria Srls will refund the sum paid at the time of purchase within 30 days of receiving the notice of withdrawal.
Jurisdiction.
Civil disputes concerning the application, execution and interpretation of the distance sales contract are subject to Italian jurisdiction and the court of Rome will have jurisdiction.
Contracts stipulated remotely with Sibiria Srls are governed by Italian law, and, although not expressly provided for, the relevant laws apply.
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